What You Will Learn
ITIL® v5 Foundation covers the complete lifecycle of modern digital product and service management — from guiding principles to continual improvement practices.
Digital Service Management Concepts
Understand core concepts of modern digital products and services, including value creation and lifecycle management.
Value Co-Creation
Discover how value is co-created through collaboration between service providers, consumers, and stakeholders.
Four Dimensions of Service Management
Explore Organisations & People, Value Streams, Information & Technology, and Partners & Suppliers.
ITIL Value System
Understand guiding principles, governance, value chain activities, management practices, and continual improvement.
Value Stream Mapping
Identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
Continual Improvement Model
Learn how continual improvement is embedded within ITIL through a step-by-step approach for long-term success.
Product & Service Lifecycle
Develop understanding of each lifecycle management activity — from discovery and design to operation and delivery.
ITIL Guiding Principles
Apply the framework's guiding principles to make better decisions and adapt ITIL practices to real-world environments.
ITIL Management Practices
Explore the role of management practices and how they support consistent, effective ways of working across organisations.
Training Schedule
4 intensive days of instructor-led training, covering the full ITIL® v5 Foundation syllabus with practical exercises and exam preparation.
Exam Details
The ITIL® Foundation exam is conducted by PeopleCert — a globally recognised certification body. Here's everything you need to know.
| Exam Component | Details |
|---|---|
| Exam Format | Multiple Choice |
| Number of Questions | 40 Questions |
| Exam Duration | 60 Minutes |
| Passing Score | 65% (26 out of 40) |
| Exam Type | Closed Book |
| Certification Body | PeopleCert |
Benefits & Career Opportunities
Key Benefits
- Gain globally recognised ITSM certification
- Improve service delivery and operational efficiency
- Understand modern digital service management practices
- Enhance career opportunities in IT operations and support
- Build strong fundamentals for advanced ITIL® certifications
- Align IT services with business objectives effectively
Career Opportunities
ITIL® v5 Foundation opens doors to roles across IT service management, operations, and digital transformation:
Training Modes
We offer multiple learning formats to suit your schedule, team size, and learning style.
Live Online Instructor-Led
Interactive virtual classes with real-time Q&A and expert guidance
Weekend Batches
Flexible weekend sessions designed for working professionals
Corporate Training
Customised group programmes delivered at your organisation
Fast Track Programs
Accelerated learning paths for those who need certification quickly
Your Trainers
Why PMIS Consulting?
Experienced Industry Trainers
Certified ITIL experts with real-world service management implementation experience.
Practical ITSM Insights
Case studies and real-world examples that bridge theory with actual practice.
Flexible Schedule Options
Weekday, weekend, fast-track, and corporate batches to suit your timeline.
Exam Preparation Support
Mock tests, practice questions, and guided exam strategy sessions included.
Interactive Learning Sessions
Collaborative, discussion-driven classes that go beyond passive instruction.
Corporate & Individual Programs
Dedicated programmes for both individual learners and enterprise teams.
Ready to Get Certified?
Join the next batch of ITIL® v5 Foundation — limited seats available.
Training fee: ₹15,900 + 18% GST | Exam voucher: £392.00 Incl. VAT